Support
A person reads every message. We are in California, so allow for the time difference.
Before you write
Most answers are already in the app: open Settings → Help. It works offline, which is usually when you need it.
Support
support@vablet.com
Something broken, something confusing, or a feature you wish existed.
Sales
sales@vablet.com
Teams, volume licensing, and questions about rolling vabletNotes out to a field organisation.
What to tell us
- Which iPhone or iPad, and which version of iOS.
- The build number, from Settings → Version.
- What you were doing when it went wrong.
Please do not paste a customer's details or the contents of a meeting into an email to us. We do not need them, and we would rather not have them.
Common questions
Where are my recordings kept?
On your device. There is no vabletNotes account and no server of ours holding your meetings. See the privacy policy for exactly what that means and where it stops.
Can I use Outlook instead of Apple Mail?
Yes. Set Outlook as your default mail app in iOS Settings, then use Send from my default mail app instead on the email screen.
Something went wrong in the middle of a recording.
The transcript is saved as it is recognised, so an interruption does not lose what was already said. Open the meeting and the words will be there.
How do I cancel a subscription?
Subscriptions are managed by Apple, not by us: iOS Settings → your name → Subscriptions. Cancelling stops the renewal and leaves everything you have recorded exactly where it is.
I deleted something by mistake.
Deleting a meeting deletes its transcript with it, and we have no copy — that is the trade for keeping nothing. If you export backups from Settings → Export a backup, you can restore from one.